Super Source thoroughly trains all of our service technicians to be able to diagnose and troubleshoot all makes and models of dish machines. Our ratio of service technicians to our route managers is 1:1, which is unheard of in our industry. Having such a large service team gives us several advantages over our competition:
Super Source will evaluate your machine and make any necessary repairs.
DO NOT buy another dish machine without letting Super Source make an assessment. It is very common for a company that leases dish machines to tell a customer they need a new machine. They tell a customer this because:
Many of the chemical companies that make claims of same-day service lack the resources to actually follow through on that promise. Their response time can take days, leaving the customer in a very difficult and stressful situation. The problem is that service is costly and, too often, companies cut corners here to reduce their own costs. Super Source has a full team of service technicians that is equal in number to that of our route managers. This guarantees a quick response time and quality work from a friendly service technician that is not rushing to finish every job to get to the next. Our service team is our greatest asset and has played a large role in building the reputation we have today.
With other companies, the delivery person was also the service technician for an overwhelming number of accounts, giving them little time to focus on individual customers and affecting the quality of service given to the customer. Super Source limits the number of accounts assigned to our route managers to assure that each customer is given the attention and service that is truly needed to optimally manage an account. Our route managers carry parts on their truck to do minor service and repairs, but we have an entire service team devoted to providing quality service to our customers 24/7.
Super Source has always strived to provide the best products and service to our customers, and we continue to search for new ways to innovate the industry and surpass our customers’ expectations.
Super Source does not just send a delivery-person to your business to drop off chemicals. The Super Source Route Program is a program customized to help you maintain a safe, clean, & healthy environment for your customers and employees. Our route managers have the expertise to know what products and procedures are right for your business. You avoid Warewash problems and other cleaning issues that could lead to a low health inspection score and customer loss by having a knowledgeable Super Source route manager monitor your products and equipment weekly.
In the industry, a frequent problem is that businesses are being delivered chemicals and products by people that do not have enough knowledge about the products or procedures to accurately answer customers’ questions. Super Source route managers work directly for Super Source and are thoroughly trained in our full product line and different techniques and solutions to common problems seen in the field. We listen, problem solve, and deliver, not just chemicals, but top notch results, as well.
DO NOT sign a contract that binds you, for a specified time, to a company that spends more money on their marketing than they do on their customer service. Claims and promises are often made by companies to get your business, and once the contract is signed, you realize the company was more talk than action.
Our customers come to us, because of our reputation and remain our customers because of our customer service. If we don’t meet or surpass your expectations, you can tell us to hit the road at any time.
Minimum orders often cause people to order items that are not needed or keep excessive quantities of product that take up valuable space, and inevitably create waste.
Super Source does not have minimum orders. Your route manager makes a weekly visit to replenish only the products you need and nothing more. The route manager’s truck is stocked with products and tools that are readily available to you, so there is no need to place a purchase order.
Understand The Effective Warewashing Best Practices
Seven Deadly Sins That Keep Customers Away
Prevent Illness Transmission By Knowing The Facts
Make Floor Maintenance Easy, & Take Out The Guesswork
Chemical Proportioners Will Save Money & Time
Understand the Importance of Daily Floor Maintenance
Read How We Help Our Clients Be More Efficient
Hear What Our Clients Are Saying About Us